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Location: Robertsville, Roodepoort, Gauteng
Job Type: Permanent
Division: SecureDrive
Industry: Security and Investigations
Experience Level: Associate
Application Deadline: 26 August 2024
Fidelity Services Group, a leader in the security and investigations industry, is seeking a detail-oriented and experienced Telematics Administrator to join our SecureDrive division in Robertsville, Roodepoort. This full-time role is essential for ensuring the smooth operation of our telematics systems, supporting both internal teams and external clients.
Key Responsibilities
- Client Profile Management: Create and manage client profiles across various platforms, ensuring accuracy and up-to-date information.
- Billing Activation: Activate and manage billing processes on the system.
- Data Management: Load and verify accurate unit information to ensure reliable data collection and analysis.
- System Monitoring: Oversee the performance of telematics systems, troubleshooting any technical issues with hardware and software components.
- Collaboration: Work closely with internal teams to enhance the efficiency and performance of telematics systems.
- B2C Portal Management: Administer B2C portals, execute unit renaming tasks, and ensure a seamless user experience.
- Emergency Contact Maintenance: Regularly update and maintain emergency contact information.
- IoT/Sigfox Panic System Administration: Handle the administration of the IoT/Sigfox panic system, ensuring units are correctly issued and monitored.
- Reporting: Generate and analyze reports on battery levels and unit statuses, performing bulk uploads on B2C portals as required.
- Issue Management: Manage escalations, update contact numbers, and upload alert notifications.
- Device Management: Facilitate the linking and de-linking of pre-used devices, accurately scan serial numbers, and manage warranty processes including returns and replacements.
- Coordination: Work with the Amber support desk to promptly resolve any issues that arise.
- Flexibility: Be prepared to work after hours when necessary and handle ad hoc tasks as required.
Qualifications and Attributes
- Education: Matric certificate required.
- Technical Skills: Proficiency in MS Office, particularly Excel, Word, and PowerPoint.
- Analytical Abilities: Strong problem-solving skills with an analytical mindset.
- Communication: Excellent communication and interpersonal skills, with the ability to work both independently and as part of a team.
- Attention to Detail: Strong administration skills with meticulous attention to detail.
- Experience: Prior experience in a similar role, particularly within the telematics or security industry, is advantageous.
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If you are a dedicated professional with the required skills and experience, and you are ready to take on a critical role in managing our telematics systems, apply now to join the Fidelity Services Group. We look forward to receiving your application and welcoming you to our team.