How to Apply
Ready to apply?
- Search for the Call Centre Agent – 3 months Temp – Nelspruit vacancy.
- Complete the online application.
- Upload your CV, matric certificate, and supporting documents.
Closing date: 17 November 2026
💡 Tip: Highlight your call centre experience, computer literacy, and communication skills. If you have experience with technical troubleshooting or customer request systems, mention it.
Important Information
⚠️ Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
FAQs
1. What is the Fidelity Call Centre Agent job?
It’s an entry-level customer service role supporting internal and external customers via phone, email, and face-to-face interaction. You’ll answer inbound calls, troubleshoot technical queries, resolve correspondence, and follow up on customer requests.
2. Who can apply?
Applicants with Matric, computer literacy, customer service experience in a call centre environment, and excellent communication skills. The vacancy is only open to EE candidates.
3. Where is the job based?
The position is in Nelspruit, Mpumalanga.
4. Is this a permanent or temporary position?
The job title specifies 3 months Temp, though the listing is categorised as “Permanent” in the job details. Confirm the exact contract terms with Fidelity during the recruitment process.
5. What does “EE Status: Only open to EE candidates” mean?
It means the vacancy is restricted to Employment Equity candidates. Historically Disadvantaged Candidates and Black Female Candidates are specifically encouraged to apply.
6. Do I need call centre experience?
Yes. Customer service experience in a call centre environment is listed as a requirement.
7. Do I need computer skills?
Yes. Computer literacy is a requirement.
8. What will I be doing?
Answering inbound calls, offering telephonic solutions, responding to written and website correspondence, updating customer requests on Listener, following up on calls with administrative duties, meeting team service level expectations, and taking ownership of escalated queries.
9. What is Listener?
Listener is the customer request system used by Fidelity ADT. You’ll action and update customer requests on this platform.
10. Do I need technical skills?
You’ll offer telephonic solutions such as troubleshooting with technical queries, so some technical aptitude helps. Formal technical qualifications are not listed as a requirement.
11. When is the closing date?
The closing date is 17 November 2026 — only 7 days after the posting date.
12. When will I hear back?
If you are not contacted within 10 working days from the closing date, regard your application as unsuccessful.
13. Is this a full-time position?
The listing doesn’t specify hours. Confirm with Fidelity during the recruitment process.
14. What is the salary?
The salary is not disclosed in the listing. Confirm with Fidelity during the recruitment process.
15. Does Fidelity apply Employment Equity?
Yes. The vacancy is only open to EE candidates, and preference is given to existing employees, with selection made purely on merit.
16. Are Black Female Candidates encouraged to apply?
Yes. Historically Disadvantaged Candidates and Black Female Candidates are specifically encouraged and supported in the FSG team.
17. How do I apply?
Visit the Fidelity Services Group careers page, search for the Call Centre Agent – 3 months Temp – Nelspruit vacancy, complete the online application, and upload your documents before 17 November 2026.
18. What documents do I need?
Your CV, matric certificate, and supporting documents requested on the application platform.
19. Can I apply if I don’t live in Nelspruit?
The position is based in Nelspruit. Consider your transport and relocation arrangements before applying.
20. Is there a chance of permanent employment after the 3 months?
The listing doesn’t confirm this. The role is advertised as a 3-month temp position, though the job details categorise it as permanent. Clarify with Fidelity during the recruitment process.
Disclaimer: This article is for informational purposes. Always verify details on Fidelity Services Group’s official careers page before applying.