Fidelity Call Centre Agent Job: 7 Days Left to Apply

Fidelity Call Centre Agent Job: 7 Days Left to Apply

Fidelity Services Group (Fidelity ADT)
Nelspruit, Mpumalanga
3-Month Temporary Position
Closing Date: 17 November 2026

About the Role

🚨 Fidelity Services Group is hiring a Call Centre Agent in Nelspruit. Applications close 17 November 2026.

That’s just 7 days from the posting date. If you have Matric, customer service experience in a call centre environment, and you’re based in or near Nelspruit, this entry-level opportunity is worth acting on today.

The main purpose of this job is to support and provide superior service to internal and external customers via phone, email, and face-to-face interactions.

It’s a 3-month temporary position — a genuine foot in the door with one of South Africa’s largest security groups.

Quick Overview

DetailInformation
EmployerFidelity Services Group
DivisionFidelity ADT
Business UnitFADT – Gauteng
PositionCall Centre Agent
LocationNelspruit, Mpumalanga
Employment TypePermanent listing / 3-Month Temp (per job title)
Experience LevelEntry Level
IndustrySecurity and Investigations
Functional AreaCustomer Service
EE StatusOnly open to EE candidates
Closing Date17 November 2026

⚠️ Note on employment type: The listing is categorised as “Permanent” in the job details, but the job title specifies “3 months Temp.” Confirm the exact contract terms with the employer during the recruitment process.

⚠️ EE Status: This vacancy is only open to EE (Employment Equity) candidates. Historically Disadvantaged Candidates and Black Female Candidates are specifically encouraged and supported within the FSG team.

Qualification & Experience

  • Matric.
  • Computer literate.
  • Customer service experience in a call centre environment.
  • Excellent communication skills.

Customer Interaction Responsibilities

  • Answer inbound calls and assist customers.
  • Offer telephonic solutions, e.g. troubleshooting with technical queries.
  • Respond to and resolve written and website correspondence received from customers.
  • Action and update customer requests on Listener.
  • Follow up on customer calls with administrative duties, which include but are not limited to emailing, completing paperwork, and liaising with other departments.
  • Share in delivery of team service level expectations, quality and productivity targets and indicators.
  • Take ownership for escalated queries, ensuring resolution and follow up with customers.

About Fidelity Services Group

Fidelity Services Group is one of South Africa’s largest security companies, operating through brands like Fidelity ADT. The group provides armed response, guarding, monitoring, and related security services across the country.

Fidelity Services Group supports global fair practice and business ethics on continuous development of its human capital as the key resource to its success in the markets in which it participates.

For someone with call centre experience, this role offers exposure to a fast-paced customer service environment within the security industry.

Important Notes for Applicants

  • Fidelity reserves the right not to make an appointment to any advertised position.
  • Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

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