FNB Call Centre Agent Job in Randburg: Closing Soon

FNB Call Centre Agent Job in Randburg: Closing Soon

FirstRand (FNB Commercial National Sales and Service)
Randburg, Gauteng
Full-Time Position
Closing Date: 12 November 2026

About the Role

🚨 FNB is hiring a Call Centre Agent in Randburg. Applications close 12 November 2026.

Got your matric, an NQF 5 qualification, and at least a year of call centre or customer service experience in financial services? This one’s open right now — but the window is closing fast.

Welcome to FNB, the home of the #changeables. As part of the team in FNB Commercial National Sales and Service, you’ll be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Quick Overview

DetailInformation
EmployerFirstRand (FNB)
Business UnitFNB Commercial National Sales and Service
PositionCall Centre Agent
LocationRandburg, Gauteng
Employment TypeFull-time
Minimum QualificationMatric / Grade 12 + NQF 5
ExperienceMinimum 1 year in Call Centre / Customer Service within Financial Services
SalaryNot disclosed
Closing Date12 November 2026

Are You Someone Who Can:

  • Address customer needs in order to meet or exceed customer expectations.
  • Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
  • Adhere to schedules to perform assigned work.
  • Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
  • Identify and escalate risk as a normal part of work.
  • Resolve customer dissatisfaction and complaints by taking ownership of the problem.
  • Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
  • Plan and schedule activities to improve service.
  • Respond to customer queries logged via phone, email, and live chat to ensure full resolution of the query.
  • Follow up with customers to ensure resolution of queries by other stakeholders where relevant.
  • Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
  • Demonstrate teamwork as a valued team player.

You Will Be an Ideal Candidate If You:

  • Have a minimum of a Matric / Grade 12.
  • Have an NQF 5 qualification.
  • Have a minimum of 1 year of experience in Call Centre / Customer Service within the Financial Services industry.

You Will Have Access To:

  • An innovative work environment.
  • Opportunities for personal and professional growth.
  • Collaborative teams.

We Can Be a Match If You Are:

  • Analytical.
  • Attention to detail.
  • Strong communicator.

About FNB and FirstRand

FNB is part of the FirstRand Group, one of South Africa’s largest financial services providers. The bank designs for the shapeshifters and delivers products and services that make it proud of the people who make it happen.

Working in FNB Commercial National Sales and Service means being part of a team that values curiosity, adaptability, and service excellence. For someone with call centre experience in financial services, it’s a chance to grow within a well-established banking environment.

Important Closing Date Note

⚠️ Take note: Applications will not be accepted on the closing date and onwards. Kindly submit applications ahead of the closing date indicated below.

Closing date: 12 November 2026

Employment Equity and Disability Support

All appointments will be made in line with FirstRand Group’s Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities. In order for it to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.

The Bank will keep this information confidential unless required by law to disclose it to other parties.

You can also apply for:

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